One shared queue
Bring customer email into a single team view, so requests do not stay hidden in personal inboxes.
A shared inbox for small software teams
Every customer question, in the right hands.
Luma Desk helps independent studios sort incoming requests, assign the next reply, and keep important conversations from going quiet.
Designed for teams that care about every reply
- Northline
- Fieldnote
- Brightpath
- Morrow
- Openlane
A calmer way to keep conversations moving
Clear ownership
Assign each conversation to a teammate and see who is responsible for the next response.
A visible next step
Mark what is waiting, in progress, or ready to close without adding a complicated ticket process.
Know what needs attention before the day gets away
Luma Desk gives a small team a shared picture of incoming customer questions. Start with the oldest unanswered message, hand off a thread with context, and leave the queue clearer than you found it.
- See unassigned messages at a glance
- Leave a private note for a teammate
- Keep the original conversation together
From first message to a confident handoff
Bring it together
Connect the support address your team already uses and review new conversations in one place.
Choose an owner
Assign the thread to the teammate best placed to answer, with context attached.
Close the loop
Reply, resolve the request, and leave a clear queue for the next person.
Built for the people behind the product
We needed a shared view of support, not another system to manage. The useful part is knowing which conversations still need an owner.
Mira ChenCo-founder, Cedar Stack
It gives our small team a simple handoff. I can see what is waiting and pick up a thread without asking who last touched it.
Jon BellProduct lead, Kiteframe
Sample testimonials for layout preview. Replace with real, attributed quotes.
A few things you may be wondering
Who is Luma Desk for?
It is designed for small software teams that share responsibility for customer questions and want a simple view of assignments and replies.
Is Luma Desk available now?
The product is preparing for launch. Join the waitlist to hear when early access opens.
Do I need to replace my existing support process?
The launch page describes a shared inbox workflow. Confirm supported email connections and migration details before making implementation claims.
How much will it cost?
Pricing has not been announced. The team will share plan details with waitlist members when they are confirmed.
Keep the next customer reply from getting lost.
Join the Luma Desk waitlist for a launch update and early access news.