01Signature Deck

A staged capacity plan can protect service quality as demand rises

A 90-day operating review for Alder Field Works

Illustrative scenario | September 2025
Signature Deck01 / 09
02Signature Deck

We will align on the constraint, the evidence, and the decision

  1. Where onboarding time is being lost
  2. What referral demand indicates
  3. Which capacity changes are reversible
  4. What the next 90 days require
Signature Deck02 / 09
03Signature Deck

Referral demand is rising faster than the team can absorb it

+32%
Qualified referrals, illustrative quarter-over-quarter
18 days
Median time from kickoff to active delivery
6
Concurrent onboarding slots available
3 weeks
Current wait for a new client start
Signature Deck · Sample figures, replace with sourced data03 / 09
04Signature Deck

The current process spends expert time on repeatable setup work

Today

  • Senior leads gather the same intake details
  • Project context is rebuilt across separate handoffs
  • New starts wait for scarce review time

Proposed

  • Standardize intake and readiness checks
  • Assign one owner to the shared client brief
  • Reserve expert review for judgment calls
Signature Deck04 / 09
05Signature Deck

A small intake change could recover delivery capacity

hours per client
11Current9Week 47Week 86Week 12
TakeawayIllustrative target: reduce setup effort by five hours per client; validate against the first three starts.
Signature Deck · Sample figures, replace with sourced data05 / 09
06Signature Deck
“
The client does not need more check-ins. They need one clear owner and a confident first week.
Fictional client interview synthesis
Signature Deck06 / 09
07Signature Deck

Three reversible changes address the bottleneck without adding fixed overhead

Shared brief

Capture goals, access, constraints, and decisions once; keep it editable by the delivery owner.

Start coordinator

Rotate a weekly owner to resolve readiness gaps before expert kickoff time is booked.

Readiness gate

Begin delivery only when access, scope, and client responsibilities are confirmed.

Signature Deck07 / 09
08Signature Deck

A 90-day pilot gives the team checkpoints before committing to expansion

Days 1-14

Document intake fields and baseline setup hours on three new starts.

Days 15-30

Pilot the shared brief and readiness gate; review exceptions weekly.

Days 31-60

Compare setup effort and start delays; adjust the coordinator rotation.

Days 61-90

Decide whether to add capacity based on demand and service quality.

Signature Deck08 / 09
09Signature Deck

Approve the pilot and review expansion only after the evidence is in

  1. Name a pilot owner by Friday
  2. Protect two hours per week for process review
  3. Return with measured results at day 30
Signature Deck09 / 09